Privacy Policy
1 · Company & legal identity
Brand nameNEWTRII
Legal entityNutritious AgriFuture India Private Limited
Registered office91 Springboard Business Hub Pvt Ltd, Madhapur LVS Arcade, Jubilee Enclave, HITEC City, Hyderabad, Telangana 500081
CINU01199TS2023PTC170804
GSTIN36AAICN7280L1ZV
FSSAI licence13625012000327
2 · Customer support & grievance
Support emailcustomer.care@newtrii.in
Phone / WhatsApp9915556183
Grievance officercustomer.care@newtrii.in
Support hoursMonday to Saturday, 10 AM – 6 PM
3 · Payments
OnlinePhonePe — UPI, cards & net banking
Cash on deliveryYes — COD applicable
4 · Shipping & delivery
CourierShipDelight, surface mode
CoverageDelhi NCR pincodes only (as listed on website)
Dispatch cut-offOrders before 11 AM → same-day pickup; after 11 AM → next day
Delivery time3 – 5 business days (Delhi NCR)
Shipping chargeFree delivery
Damaged / lostRaise claim within 2 days of delivery with unboxing video
5 · Returns, refunds & cancellation
ReturnsOrder pack size returnable; individual packs non-returnable
Damaged / wrong itemFree replacement or refund if reported within 2 days with unboxing video
CancellationFree before dispatch; not possible once dispatched
Refund timeline5 – 7 business days to original payment method after approval
6 · Privacy
Data collectedName, delivery address, email, phone, order details
Shared withPhonePe (payments), ShipDelight (delivery)
MarketingEmail, SMS & WhatsApp — opt-in consent with easy unsubscribe
