At NEWTRII, we're committed to making sure your order reaches you safely and on time. Here's everything you need to know about shipping, cancellations, returns and refunds.

Shipping

We currently deliver to eligible Delhi NCR pincodes listed on our website.

Orders placed before 11:00 AM on a business day are typically processed and dispatched the same day. Orders placed after 11:00 AM, on Sundays, or on public holidays will be processed on the next working day.

Once dispatched, orders are usually delivered within 3–5 business days (Delhi NCR). While we do our best to meet these timelines, delivery schedules may occasionally be affected by factors beyond our control, including weather conditions, courier delays, public holidays, or operational disruptions.

We're happy to offer free shipping on all orders. Cash on Delivery (COD) is also available at no additional charge.

Once your order is on its way, you'll receive tracking details via email, SMS, or WhatsApp so you can follow its journey to your doorstep.

Order Cancellation

Changed your mind?

Orders can be cancelled free of charge any time before they are dispatched from our warehouse.

Once an order has been dispatched, we are unable to cancel it.

For cancellation requests, please contact our customer support team as soon as possible at customer.care@newtrii.in or call us on +91 9915556183.

Returns & Replacements

Because our products are food items, we are unable to accept returns of opened, consumed, or individual packs.

However, if you've received a damaged product, a wrong item, or an incomplete order, we're here to help.

Please notify us within 12 hours of delivery and share:

• Your order number
• Photographs of the package and products received
• A complete unboxing video showing the condition of the package and its contents

This helps us verify the issue quickly and provide a fair resolution.
Upon verification, we may offer a replacement, refund, or another suitable resolution. Incase of a replacement the food items will be delivered to you within 5-7 working days. 

Refunds

If your refund request is approved, the amount will be processed to your original payment method.

Refunds are typically completed within 5–7 business days from the date of approval, although timelines may vary depending on your bank or payment provider.

For Cash on Delivery orders, eligible refunds will be processed through a method communicated by our customer support team.

Need Help?

If you have any questions about your order, delivery, returns, or refunds, we're always happy to help.

Email: customer.care@newtrii.in

Phone: +91 9915556183

Grievance Officer: Parminder Singh (+91 8233847731)

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM